At Chathive, we are fully committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). If you wish to exercise your "Right to Erasure" (right to be forgotten) and have your personal data removed from our systems, you can do so by contacting our support team.
-
Email support to request deletion
To initiate a formal deletion request, please send an email directly to support@chathive.co.
Important for your request: When submitting your request, please ensure you send the email from the email address associated with your Chathive account. This allows us to verify your identity and ensures we are deleting the correct data associated with the right individual.
-
What happens next?
Once we receive your request, our team will:
-
Verify your identity to prevent unauthorized deletion.
-
Process the deletion of your personal data from our active servers and backups in accordance with GDPR timelines (typically within 30 days).
-
Send you a confirmation email once the process is complete and your data has been permanently removed.
Need help with specific data? If you do not want to delete your entire account but need specific information removed, please describe exactly which data points you wish to have deleted in your email.