V1.3.1 (26 Oktober 2024)

We’re excited to announce a new release packed with updates to boost functionality, enhance performance, and offer greater user control throughout the platform. Here’s what’s new:

AI Forms – Early Access Available

AI Forms allow users to create form-based interactions, enabling efficient data collection and interaction with prospects or customers. This feature brings structure to AI-driven interactions, streamlining information capture and facilitating easy integration for lead generation, support requests, and more.

Improved Stability

This update includes vital backend optimizations that improve the platform’s stability, ensuring reliable performance even under high usage. These enhancements minimize downtime and make interactions more seamless across all features, so you can focus on what matters most—engaging with your users.

Enhanced Calls to Action (CTAs)

Our new customizable CTAs enable you to guide interactions more effectively by setting personalized prompts that align with your brand and objectives. By fine-tuning CTAs, you can direct user actions toward conversions or specific outcomes, providing a more controlled and engaging experience.

Suggestion Rules for AI Responses

With the new suggestion rules, you have more control over how the AI suggests responses, ensuring that its interactions better align with your use cases. These rules allow you to set specific parameters, resulting in responses that are more relevant, accurate, and consistent with your brand’s voice.

Sessions External API

The Sessions External API allows for external session management, providing more integration options with third-party systems. By enabling external session tracking and data synchronization, this API expands possibilities for data-sharing and session control, making it easier to keep all user data in sync across your tools.

Improved Project Analytics Load Times

We’ve improved the load times on project analytics pages, giving you instant access to important metrics and insights. This enhancement allows for faster performance monitoring and quicker data retrieval, ensuring that you can make timely adjustments and optimize your projects with minimal delay.

Conversation Detail - View All Context Fields

Now, you can view the complete list of all context fields within individual conversation details. This feature provides full visibility into every detail of an interaction, enabling you to analyze conversations in-depth, identify trends, and make informed decisions based on specific contextual data.