How to contact Support?
How to contact Chathive support
We're here to help! If you have any questions, need assistance, or want to report an issue, there are several ways to reach our support team. Choose the method that works best for you:
1. Email support
You can email us directly at support@chathive.co.
Within the platform, simply click the "Customer Support" button, your email will open with our address pre-filled. Just write your message and send!
2. Call us
Prefer to speak with someone directly? You can call our support team at: 09/227 39 33
We're available during business hours to help with any urgent questions or issues.
3. Report a bug
If you’ve encountered a technical issue, you can report it directly to our development team. Just click the "Report a bug" button in the platform. This immediately sends a notification to our technical team, so they can investigate and resolve the problem as soon as possible.
Help us help you faster
The more information you can provide, the quicker we can assist. When reaching out, please include as many details as possible such as:
A clear description of the issue
Steps to reproduce it
Any relevant screenshots or error messages
This helps us understand and resolve your issue more efficiently