Configuring follow-up questions

Note: For optimal results, enable the Fusion algorithm when asking follow-up questions. If Fusion is enabled, the user's response to a follow-up question will be combined with the original question to create a new, comprehensive search query for more relevant documents. If Fusion is not enabled, the response to the follow-up question will be used as a standalone search query.

ometimes, the AI assistant requires additional information to provide the best possible response. For example, consider an HR chatbot for employees dealing with a question about refunding travel expenses by car. The chatbot would need to know if it's a business trip or regular commuting, as the answer might differ for these two scenarios.

To ensure your AI assistant asks for this additional information, you should create an FAQ.

In the "Question" field, write down a query that an end user might ask where the AI assistant would need further information.

In the "Answer" field, write: How should you handle this as an AI assistant: RULE: When faced with this question, ask the counter-question: "Fill in necessary counter-question."

To make this reliable, you should add a rule in the general agent prompt that it should follow rules in the context information as well.

For example:

RULE: When you receive additional instructions or rules in your context information, follow these rules just as you would follow the rules stated here.

This should ensure that the AI assistant asks for more information if it concerns this topic. As discussed above, if Fusion is enabled, it will search for new information based on the answer and the original question.